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Our Services

Always there when you need us

Working with Flavourtech

At Flavourtech, we have an unwavering focus on innovation, quality and client service. Our highly skilled engineers, technicians and support staff are backed by our global network of agents and distributors. This allows us to provide our clients worldwide with outstanding service and support.

Total Care Plans

Whether you have just purchased Flavourtech equipment or installed your valuable asset 20 years ago, we offer a range of preventative maintenance and service packages to give you peace of mind and ensure your plant is operating at peak efficiency. Regular maintenance programs and scheduled inspections are conducted by our highly trained service technicians while our Customer Support Centre ensures that any technical questions are promptly answered. Remote monitoring is also available and enables issues or breakdowns to be assessed and resolved in real time.
Our Total Care Plans have been designed to ensure equipment reliability, thus maximising productivity, minimising downtime, reducing operating costs and guaranteeing consistent product quality.
We understand that maintenance requirements vary across industries and facilities so we’ve created three different levels of Total Care Plan: Silver, Gold and Platinum. Each package provides two years of cover as outlined below and we can further customise your coverage to suit specific service requirements by including site visits as listed in the ‘Optional Inclusions’ section.

TOTAL CARE PLANS SilverGoldPlatinum
Inclusions:
Operator refresher training
Technical inspections
Follow-up service visit
Factory-trained engineers
Maintenance report
Remote technical support
Reactive remote monitoring*
Active follow-up
Plan-specific extras:
Proactive remote monitoring*--
Extended warranty*-
24 month service visit-
Flexible scheduling✓✓✓✓✓
Discounts on:
Spare parts-10%15%
Technical assessments-10%15%
Refresher training-10%15%
Technology upgrades-10%15%
Trials-15%20%
Optional inclusions:
Scheduled service visits*
Scheduled Technical Assessments*
Scheduled Operator Training*
*Conditions apply. Speak to your Flavourtech representative for details.

Spare Parts

Your business depends on the reliability of your equipment and its ability to operate at maximum efficiency. The risks involved with fitting non-genuine spare parts within specialised equipment are serious and can ultimately influence the overall performance of your valuable investment. That’s why we recommend using genuine, industry approved spare parts.

At Flavourtech, we only stock genuine spare parts to ensure that your equipment operates as it should. For enquiries please contact our Spare Parts & Service department on:
Tel: +61 2 6964 4322
Fax: +61 2 6964 4344
Email: aftersales@flavourtech.com

Customer Support Centre

Our friendly Customer Support Centre will ensure you always have the support you need. All technical enquiries and questions are promptly answered by our experienced and knowledgeable Customer Service Representatives. If operating issues arise then our innovative remote monitoring system allows Flavourtech’s Technicians to access the information they need to ensure your equipment is back up and operating at peak efficiency as soon as possible.

At Flavourtech, our Customer Support Centre safeguards against downtime – no matter where in the world your business is located, if you have Flavourtech equipment, you have around the clock support.

For assistance contact us on: