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Our Services

Always there when you need us

Working with Flavourtech

At Flavourtech, we have an unwavering focus on innovation, quality and client service. Our highly skilled engineers, technicians and support staff are backed by our global network of agents and distributors. This allows us to provide our clients worldwide with outstanding service and support.

Pilot Plant Facilities

Our global pilot plant network provides customers with a unique opportunity to validate and optimise processes under real-world conditions. With dedicated facilities in Griffith (Australia), Wageningen (Netherlands), and Kansas (USA), we enable clients from around the world to conduct feasibility trials, product development programs, and live equipment demonstrations. These pilot plants are designed to replicate commercial operations at a smaller scale, offering valuable insights into process performance, scalability, and product quality while minimising risk prior to full-scale investment.

Our facilities are equipped with a range of advanced processing technologies, including Spinning Cone Columns, Centitherm® evaporators, Rotating Disc Columns, Resin Adsorption Columns, decanters, and centrifuges, to support a wide variety of applications across coffee, tea, fruit, alcoholic beverages and pharmaceuticals. We offer basic analytical testing to support trials, focusing on routine measurements required for timely and reliable result assessment. Together, these integrated capabilities make Flavourtech’s pilot plants a trusted platform for innovation, process validation, and product excellence.

Total Care Plans

Whether you have just purchased Flavourtech equipment or installed your valuable asset 20 years ago, we offer a range of preventative maintenance and service packages to give you peace of mind and ensure your plant is operating at peak efficiency. Regular maintenance programs and scheduled inspections are conducted by our highly trained service technicians while our Customer Support Centre ensures that any technical questions are promptly answered. Remote monitoring is also available and enables issues or breakdowns to be assessed and resolved in real time.

Our Total Care Plans have been designed to ensure equipment reliability, thus maximising productivity, minimising downtime, reducing operating costs and guaranteeing consistent product quality.

We understand that maintenance requirements vary across industries and facilities so we’ve created two different levels of Total Care Plan: Silver and Gold. Each package provides two years of cover as outlined below and we can further customise your coverage to suit specific service requirements by including site visits as listed in the ‘Optional Inclusions’ section.

TOTAL CARE PLANS SilverGold
Inclusions:
Operator refresher training
Technical inspections
Follow-up service visit
Factory-trained engineers
Maintenance report
Remote technical support
Reactive remote monitoring*
Active follow-up
Plan-specific extras:
Extended warranty*-
24 month service visit-
Flexible scheduling✓✓
Discounts on:
Spare parts-10%
Technical assessments-10%
Refresher training-10%
Technology upgrades-10%
Trials-15%
Optional inclusions:
Scheduled service visits*
Scheduled Technical Assessments*
Scheduled Operator Training*
*Conditions apply. Speak to your Flavourtech representative for details.

Spare Parts

Your business depends on the reliability of your equipment and its ability to operate at maximum efficiency. The risks involved with fitting non-genuine spare parts within specialised equipment are serious and can ultimately influence the overall performance of your valuable investment. That’s why we recommend using genuine, industry approved spare parts.

At Flavourtech, we only stock genuine spare parts to ensure that your equipment operates as it should. For enquiries please contact our Spare Parts & Service department on:
Tel: +61 2 6969 1111
Email: support@flavourtech.com

Customer Support Centre

Our friendly Customer Support Centre will ensure you always have the support you need. All technical enquiries and questions are promptly answered by our experienced and knowledgeable Customer Service Representatives. If operating issues arise then our innovative remote monitoring system allows Flavourtech’s Technicians to access the information they need to ensure your equipment is back up and operating at peak efficiency as soon as possible.

With staff located in Australia, Europe and North America, our Customer Support Centre spans all major times zones helping to protect your business against downtime.

For assistance contact us on:

  • Email: support@flavourtech.com
  • Toll Free Australia: 1800 38 7877
  • Toll Free USA & Canada: 1844 292 4141
  • Europe: +44 118 324 2263
  • Rest of the World: +61 2 8089 1988

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