Our Services
Always there when you need us
Working with Flavourtech
At Flavourtech, we have an unwavering focus on innovation, quality and client service. Our highly skilled engineers, technicians and support staff are backed by our global network of agents and distributors. This allows us to provide our clients worldwide with outstanding service and support.
Pilot Plant Facilities
Our global pilot plant network provides customers with a unique opportunity to validate and optimise processes under real-world conditions. With dedicated facilities in Griffith (Australia), Wageningen (Netherlands), and Kansas (USA), we enable clients from around the world to conduct feasibility trials, product development programs, and live equipment demonstrations. These pilot plants are designed to replicate commercial operations at a smaller scale, offering valuable insights into process performance, scalability, and product quality while minimising risk prior to full-scale investment.
Our facilities are equipped with a range of advanced processing technologies, including Spinning Cone Columns, Centitherm® evaporators, Rotating Disc Columns, Resin Adsorption Columns, decanters, and centrifuges, to support a wide variety of applications across coffee, tea, fruit, alcoholic beverages and pharmaceuticals. We offer basic analytical testing to support trials, focusing on routine measurements required for timely and reliable result assessment. Together, these integrated capabilities make Flavourtech’s pilot plants a trusted platform for innovation, process validation, and product excellence.
Customer Support Centre
Our friendly Customer Support Centre will ensure you always have the support you need. All technical enquiries and questions are promptly answered by our experienced and knowledgeable Customer Service Representatives. If operating issues arise then our innovative remote monitoring system allows Flavourtech’s Technicians to access the information they need to ensure your equipment is back up and operating at peak efficiency as soon as possible.
With staff located in Australia, Europe and North America, our Customer Support Centre spans all major times zones helping to protect your business against downtime.
For assistance contact us on:
- Email: support@flavourtech.com
- Toll Free Australia: 1800 38 7877
- Toll Free USA & Canada: 1844 292 4141
- Europe: +44 118 324 2263
- Rest of the World: +61 2 8089 1988
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